Refund policy
Effective Date: June 2026
At CPTUS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, and components originally received.
Certain products may not be eligible for return due to hygiene, safety, customization, or manufacturer restrictions.
On-Demand Products
Products that are custom-made, personalized, or manufactured on demand may not be eligible for return unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to provide a replacement, exchange, or refund where applicable.
Return Process
To start a return, please contact our customer support with your order number and the reason for your return request. Once your return is approved, we will provide return instructions.
Items returned without prior authorization may not be accepted.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Exchanges
If you receive a defective or damaged product, we may offer a replacement or exchange based on product availability.
Contact Information
CPTUS
Website: https://cptus.shop
Address: 12950 Executive Dr, Sugar Land, TX 77478, United States
Phone: (713) 747-4773
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed