Welcome to the CPTUS FAQ page. Below you will find answers to common questions regarding our lighting products, order processing, shipping, returns, and payment security.
General Store Questions
Where is CPTUS located?
-
Our physical business address is located at 12950 Executive Dr, Sugar Land, TX 77478, United States.
What are your customer support hours?
-
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (Central Time). We are closed on weekends and federal US holidays.
How can I contact customer support?
-
You can reach us via email at support@cptus.shop or by phone at +1 713-747-4773 during our regular operating hours.
Shipping & Delivery
Do you offer free shipping?
-
Yes, we offer FREE standard shipping ($0.00) on all orders delivered within the continental United States.
Where do you ship?
-
We ship exclusively to physical addresses within the United States. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.
What is your order processing and delivery time?
-
Cut-Off Time: 5:00 PM (Central Time), Monday – Friday.
-
Handling Time: 1 to 2 business days (Monday – Friday).
-
Transit Time: 3 to 5 business days (Monday – Friday).
-
Total Estimated Delivery Time: 4 to 7 business days.
How do I track my order?
-
Once your lighting product is packed and dispatched, we will send a shipping confirmation email containing your courier tracking number. Please allow up to 24 hours for the tracking link to activate.
Orders & Payments
What payment methods do you accept?
-
We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club, as well as electronic payment options like Shop Pay, Apple Pay, and Google Pay.
What currency are your prices in?
-
All prices listed on our store are strictly displayed and billed in United States Dollars (USD).
Can I modify or cancel my order after placing it?
-
If you need to correct your address or cancel an order, please contact us at support@cptus.shop within 2 hours of placing your order. Once an order enters processing or dispatch, changes cannot be made.
Returns & Refunds
What is your return policy window?
-
We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.
Are there restocking fees on returned items?
-
No, we do not charge any restocking fees ($0.00) on returned products.
Who pays for return shipping?
-
If the return is due to our error (defective, damaged, or incorrect item), we provide a prepaid return shipping label at no cost. If the return is due to customer remorse or change of mind, the customer pays the actual return shipping cost.
How long does it take to receive a refund?
-
Once your return is received and inspected at our Sugar Land facility, approved refunds are processed immediately. The credit will reflect on your original payment method within 3 to 5 business days.
Store Contact Information
-
Business Name: CPTUS
-
Email Address: support@cptus.shop
-
Phone Number: +1 713-747-4773
-
Physical Address: 12950 Executive Dr, Sugar Land, TX 77478, United States
-
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)